This is the video viewer help page for SSWUG.ORG. Most issues with the player can be resolved using one of the following tips.

The symptom of issues with the player is simply a black screen in the video area, sometimes with "Ready" shown in the lower left corner. The other thing you may see is "Buffering..." These tips should help resolve these issues.

  • Make sure you have the most recent media player from Microsoft. You will need to have version 10 or later of the media player. You can get more information here on the Microsoft site.


  • NOTE: You may have both a firewall on your local system and one on the corporate network:

    • Make sure the firewall on your system is allowing streaming media to be passed to your system. You'll need to check with your particular firewall provider to make sure you're allowing port 1755 through, with the host name of bcast.sswug.org for media services.


    • Make sure the CORPORATE firewall for your system is allowing streaming media to be passed to your system. You'll need to check with your particular firewall provider to make sure you're allowing port 1755 through, with the host name of bcast.sswug.org for media services.


  • If you're accessing the Internet by way of a VPN, consider connecting without it for viewing the show. We've seen issues with VPNs not allowing the streaming protocols through to the end-user systems.


  • If you're seeing the "Buffering..." message, this indicates a connection bandwidth issue. It's likely that your network is saturated and is having trouble keeping up with the streaming. You can increase the buffer allocated to the streaming by going into Media Player settings and updating the buffer duration there.